Sherriff Goslin Roofing Muskegon

Overall, customers report generally positive experiences with Sheriff Goslin Roofing and Luke’s team, highlighting responsive communication, on-time scheduling, professional conduct, and solid workmanship. Many reviews note thorough explanations, fair pricing, and helpful coordination with insurance, with several projects completed efficiently and to a high standard.

Key practical takeaways for potential customers:
- Responsiveness and communication: Luke and Jake are frequently described as prompt, honest, and communicative, providing options and keeping customers informed throughout the process.
- Work quality and timeliness: Roofs, gutters, and repairs are often completed on schedule, with several customers praising the quality of work and final results; some projects (including a large two-barn job) were finished quickly and to high satisfaction.
- Post-project follow-up and repairs: Several reviewers appreciated follow-up actions, such as repairing leaks, fixing damaged items, and providing replacements at no charge when appropriate.
- Insurance and claims: The company is repeatedly cited as experienced in handling insurance adjustments and claims, with customers noting a smoother claim process and support during installation.
- Issue handling and remediation: Positive examples include reimbursing customers for tire damage and promptly addressing septic or lighting damages. However, there are instances where damages occurred (patio lights, skylights, nails left behind) and not all customers felt the response was immediate or thorough, requiring further follow-up.
- Weather-related challenges: Stormy conditions can complicate jobs, leading to debris such as nails left behind and occasional mess or delays, though crews often mitigate these issues and return to address them.
- Mixed experiences on some projects: While many reviews are highly favorable, there are notable negative experiences cited (missed contract parts, broken glass from skylights, nails not properly sealed, leaks, and perceived unprofessionalism) and at least one report of unsatisfactory handling that influenced future recommendations.

In short, potential customers may expect strong, responsive service, clear communication, and solid workmanship, with generally positive outcomes on repairs and installations. It is advisable to confirm scope, cleanup expectations, warranty terms, and post-work support, and to review prior project specifics (especially for older contracts or skylight/roof replacements) to avoid gaps in service.