Sheppard's Total Exteriors

Summary of customer experiences (neutral, factual, practical details for potential customers)

- Overall tone: Experiences are mixed. A number of customers report severe communication issues and uncompleted work after upfront deposits, while several others praise workmanship and certain projects completed on time.

- Payments and deposits:
- Common pattern: upfront deposits for projects (examples include $6,200 for windows, $4,600 for a deck finish and windows).
- Some customers allege no work was completed after deposits and pursue refunds; others report deposits were not refunded or disputes about owed amounts.
- A few reviews indicate the final cost matched the initial quote, with no surprise fees.

- Communication and reliability:
- Repeated complaints about unreturned emails, texts, and phone calls for weeks or months.
- In some cases, the owner is the primary point of contact and is on-site; in other cases, scheduling and responsiveness are cited as major problems.
- Instances of late arrivals or missed appointments without timely communication.

- Timelines and project scope:
- Delays spanning months, including periods when work ceases due to seasonal reasons (e.g., “winter shutdown”).
- Some smaller jobs were completed quickly (e.g., two days for a small siding project).
- Other projects were never completed or were left partially finished (e.g., roof, gutters, siding, or window work promised but not finished).

- Work quality and outcomes:
- Positive reports cite high-quality results in painting (interior and exterior), cabinet refinishing, and siding applications (noted attention to detail and thoroughness).
- Several negative or mixed reports describe unfinished repairs, failure to address listed issues (e.g., removing a satellite dish, cleanup lapses like nails left in yard), and unsatisfactory outcomes on previous roofing or siding work.
- Some reviewers credit the company with good workmanship but note communication issues or project management problems.

- Specific issues raised:
- Cleanup problems after painting projects (tools and nails left in yard/driveway).
- Requests to address additional items (lighting, house numbers, satellite dish) not completed.
- Long gaps in responsiveness after deposits or during the course of work.

- Reputation signals:
- A number of reviews advise avoiding the company or pursuing legal/recourse due to nonperformance.
- Other reviews describe satisfactory experiences with clear estimates, stable pricing, and customer-focused communication, and they express willingness to hire again for exterior work.

- Contextual notes:
- Some reviewers reference licensing/bonding concerns and advocate for changes in local contractor regulations.
- Positive testimonials emphasize the owner’s direct involvement, transparency of estimates, and willingness to tailor work to budget while ensuring essential tasks are completed.