SH Barnes East Coast Roofing

- Overall impression: Experiences are largely positive, with praise for fast service, professional crews, thorough cleanup, and competitive pricing. A number of customers express willingness to recommend or repeatedly hire the company.

- Speed and scheduling: Many reports of quick turnarounds, including same-day or next-day assessments; multiple roofs installed in a single day; some jobs completed within a day and a half.

- Professionalism and communication: Recurring notes of punctual crews, courteous and respectful treatment (including handling for elderly relatives), clear explanations of options, and honest, straightforward pricing.

- Quality and appearance: Positive remarks about the look and finish of shingles, variety of color/style options, and attention to detail in installation and cleanup (e.g., magnetic nail pickup).

- Cleanup and safety: Consistent emphasis on thorough cleanup after work, including magnet checks for nails.

- Pricing and value: Many customers say pricing is fair or lower than competing larger companies; some describe no-haggle pricing and good value for the work performed.

- Longevity and referrals: Long-standing use by some customers (e.g., rental properties, personal homes) and frequent referrals to friends and clients.

- Notable negative experiences: A minority report serious concerns, including a claim of ruined roofing and a lawsuit for substandard work, as well as a later independent inspection citing installation defects (e.g., missing components, improper flashing, rotted wood) after a May 2022 project. One case notes delays in follow-up after leaks and eventual recommendation to replace the roof.

- Practical takeaways for potential customers:
- Request an itemized written estimate and compare with other roofers.
- Ask for references and permission to contact them.
- Confirm start dates, expected duration, and completion timeline.
- Inquire about warranties and post-installation follow-up or guarantees.
- Check what cleanup will include (magnet sweep, debris removal) and whether photos or a walk-around will be provided.
- Review material options (shingle types, colors, and ratings) and ensure compliance with local codes and flashing/venting requirements.