Scope, Inc

- Overall, customer experiences are mixed. Many clients report positive outcomes, while others describe communication issues and delays.
- Positive patterns include thorough inspections and assessments, proactive help navigating insurance claims, and strong project management from start to finish. Specific representatives frequently praised include Ryan Cleaveland, Liam Fockler, Andrea Bates, Anthony, and Nathaniel Kaiser for guidance, responsiveness, and keeping projects on track.
- Work performance often highlighted as high quality: timely roof replacements (often due to hail damage), careful coordination of repairs (roof, gutters, siding, and sometimes windows), good workmanship, and thorough post-installation cleanup.
- Clients frequently note clear documentation and assistance with insurance negotiations, including securing appropriate coverage and supplements.
- Common negatives involve follow-up and responsiveness after initial work (reports of unanswered calls or messages), occasional delays (one account of a 16-month wait for coordination, others noting extended timelines), and disputes or dissatisfaction with billing/claims handling or a particular representative.
- Some reviews mention personnel changes or communication gaps (e.g., a rep leaving without notification) and, in rare cases, recommendations to avoid certain insurers or to be cautious with specific staff.
- Practical takeaways for potential customers: expect significant involvement with an insurance claim and multiple components (roof, gutters, siding, windows); confirm your main point of contact and timeline in writing; clarify follow-up procedures for post-work issues (e.g., leaks); and be aware that experiences can vary depending on the assigned project manager.