Rose Remodeling

- The feedback is mixed: some customers report positive, professional experiences with specific staff, while others describe scheduling, communication, and fulfillment issues.
- Positive interactions highlighted:
- Rich: easy to talk with, knowledgeable, asked detailed questions, represented the company well.
- Eric (Sales Rep): respectful, professional, very knowledgeable; associated with two projects; described as thorough and communicative.
- Mark: friendly and knowledgeable; took time to explain products and suitability.
- Sheri: warm, engaging, thorough presentation; competent with product knowledge; answered questions clearly.
- Scheduling and reliability concerns:
- At least one customer experienced a no-show for an appointment with no call or notice; later found the appointment was not in the system despite offering to provide the appointment details.
- In other cases, initial visits to estimate or discuss projects were reportedly positive, but follow-through varied.
- Product and scope issues:
- One reviewer reported a misrepresentation about tile installation, alleging that acrylic paneling was installed instead of ceramic tile; involved a small claims process and a dispute over contract terms.
- Other comments noted high-quality materials and attractive results, particularly for bathroom-related projects.
- Project fulfillment and outcomes:
- Some customers anticipated or described positive progress and completion (e.g., kitchen/bath upgrades) and expressed willingness to proceed after estimates.
- Other reviews described incomplete work or an unsatisfactory level of upgrade, with references to unfinished portions or a “half upgrade.”
- Legal/ethics concerns:
- One detailed review claimed unethical behavior and dishonesty, including allegations made during small claims proceedings. The reviewer cautioned potential customers about contract representations.
- General observations:
- The company has engaged with customers at local events (e.g., a booth at a local festival), which led to in-person discussions and appointment setting for estimates.
- Practical takeaways for potential customers:
- Verify appointment details in writing and confirm any estimates or visits.
- Clarify the exact scope of work, product materials (e.g., tile vs paneling), and timeline before signing a contract.
- Seek written estimates and ask for references or case studies from similar projects.
- Be aware that experiences with scheduling, communication, and project completion appear to vary between customers.