Roofsmith Restoration

- Overall impression: Mixed reviews. Several customers praise responsiveness, knowledge, and quality, while others report serious project-management and communication issues.

- Positive experiences and practical details:
- Staff and contacts frequently mentioned by name: Garrett, Ryan, Marvin, Aaron Hicks, Jamie, Brian, Ron, Mike, Jaimie, Jay.
- Noted for clear communication, transparency with insurance processes, and helpful explanations.
- Reported high-quality results on roofs, siding, gutters, and, in one case, windows.
- Several customers praised quick, efficient installations with good cleanup, including pet-friendly site cleanup.
- Some reviewers highlighted competitive pricing or the best price among quotes for window replacements.
- Multiple reviewers said quotes were straightforward with no gimmicks.

- Negative experiences and practical details:
- One reviewer described the project as poorly managed and claimed some reviews were fake.
- Another account cited significant delays (over 3 months), frequent but uninformative text-based updates, and inability to obtain clear timelines or written documentation.
- Issues noted include inability to reach a single informed contact, delivery of the wrong windows, and being charged higher prices than competitors.
- One reviewer labeled the experience as very unprofessional and expressed dissatisfaction with customer service.

- Practical takeaways for potential customers:
- If you value proactive communication, insurance guidance, and staff expertise, you may have a positive experience.
- Be aware of potential for delays and multiple contacts; request a single point of contact and written project timelines.
- Verify product specifics (e.g., window models) and obtain written estimates; compare pricing with other providers.
- Confirm cleanup procedures and post-install support to ensure expectations are met.