RoofIT - McGuire Roofing and Construction

- Overall impression: Multiple customers describe RoofIT as knowledgeable and notably focused on the customer’s best interests, with strong communication and professional crews; one reviewer reported a negative experience centered on attitude.

- Evaluation and documentation: Ryan Bankston conducted thorough inspections, documented damage with detailed photographs (including magnified detail), and used insurer-style software to quantify costs. This documentation helped demonstrate roof damage and, in at least one case, total loss.

- Insurance process support: Casey McGuire and Ryan actively advocated for homeowners with insurers, challenging underestimates and guiding the claim process. They provided ongoing evidence and explanations to support more accurate scope and settlements.

- Repairs and workmanship: Roof replacements were described as completed in a timely and professional manner, with crews arriving early and working long hours. Post-work cleanup was emphasized, and in many cases the new roof and gutters were praised for quality and appearance. Some reviewers noted post-install follow-up inspections.

- Communication and service: Frequent project updates and accessible point-of-contact were highlighted. Case discussions often continued through completion, with Casey and Ryan involved in coordinating both construction and insurance aspects.

- Customer outcomes and recommendations: Several customers would highly recommend RoofIT and indicated they would refer others or had neighbors using the company. Reported benefits included leak resolution, improved roof integrity, and potential insurance premium considerations when upgrading (e.g., to impact-resistant roofing).

- Notable negative feedback: One reviewer stated they would not use the company due to perceived arrogance and poor phone etiquette; they also described a negative personal interaction, suggesting variability in customer experiences.

- Practical takeaways for potential customers: Expect thorough damage assessment and documentation, proactive involvement in insurance negotiations, clear communication throughout the project, emphasis on cleanup and workmanship, and potential upgrade discussions (such as impact-resistant options) as part of the claim process.