Roofing Solutions Co.

Neutral summary of customer experiences for Roofing Solutions Co. (Roofing Solutions):

Overall takeaway:
- Experiences are mixed. Many customers report high-quality workmanship and professional service, while a minority raise serious concerns about billing and scope/warranty handling.

Positive experiences noted:
- Professional, courteous crews; thorough cleanup with no leftover debris.
- Clear explanations of estimates; good communication and updates during progress.
- Timely work with early starts (sometimes around 7:00 am) and work completed as promised.
- Leaks repairs and roof replacements performed reliably; high-quality workmanship and respect for property.
- Fair pricing relative to other quotes; some customers appreciated financing options and support from the company.
- Jim Hernandez frequently cited as a helpful, patient point of contact.

Negative experiences and concerns:
- One reviewer alleges the company owes them a large sum for materials and warns others not to use the company; claims of unpaid bills and threats.
- Another review describes issues with bid scope changes (vent replacements) and disputes over warranty terms when the work was interrupted or altered; concerns about warranty validity.

Practical takeaways for potential customers:
- Obtain a detailed written contract that specifies scope (e.g., number of vents, materials), schedule, and warranty terms.
- Document all changes in writing and understand how changes affect price and warranty.
- Clarify payment terms upfront and inquire about financing options.
- Confirm start times and daily progress expectations; discuss cleanup guarantees.
- Consider checking references and evaluating both workmanship quality and how the company handles issues when they arise.

Notable contact points:
- Jim Hernandez is repeatedly mentioned as the primary contact or supervisor.