Roof Worx

- Respond promptly to inquiries and after-hours requests; several customers highlighted quick responses from Noel and others.

- Provide honest, transparent damage assessments (some customers were told there was no roof damage after inspection).

- Deliver clear explanations of processes and timelines; coordinate scheduling so materials arrive in time (e.g., shingles delivered a day before installation).

- Emphasize timely project execution and thorough cleanup; instances cited include one-day roof replacements and leaving the site nail-free or nearly nail-free.

- Offer strong insurance coordination and advocacy; dedicated project managers (notably Camil) work with insurers to secure approvals, decking replacements, and related work; multiple customers praised this effort.

- Maintain proactive, ongoing communication; regular updates, follow-ups, and responsiveness to questions; bilingual communication options noted in at least one testimonial.

- Demonstrate solid workmanship and professionalism; customers frequently describe high-quality results and reliable crews; several repeat customers and referrals.

- Provide transparent pricing and honest recommendations for minor fixes, including offering to perform suggested DIY tasks when appropriate.

- Build trust through customer service and post-project issue resolution; representatives like Viola were specifically praised for returning calls and addressing concerns.

- Indicate a track record with hail-damage scenarios and post-storm assistance; some customers returned for subsequent storms and relied on the team again.