Roland's Roofing Co. Inc.

- Overall impression: Experiences with Roland’s Roofing (and Rhino Roofers in some reviews) are generally positive but mixed. Many customers praise responsiveness, professionalism, and workmanship; a few report pushy sales tactics and billing communication issues.

- Timeliness and scheduling: Multiple jobs were completed quickly (sometimes in one day), including emergency repairs. Scheduling can have hiccups (estimate visits delayed or rescheduled), but on-site responsiveness is frequently highlighted.

- Staffing and customer service: Several staffers are singled out for good service (Candace, Daniel, Chris, Danny, Robert Moyer, Kirkland, Carlee, Bryan). Clients value thorough explanations, patience, and proactive communication. Some negative notes target office staff dynamics, especially Melissa, with reports of high-pressure sales and difficult texting/ billing interactions.

- Pricing, quotes, and payments: Budget-conscious feedback notes competitive pricing and upfront cost discussions. Some reviewers mention discounts (cash or other promotions) and transparent cost notices. A few point to increases after on-site assessment and to aggressive upsell tactics as problematic. Several reviews appreciate detailed, itemized estimates; a minority report billing disputes or confusion.

- Insurance and third-party interactions: Melissa and other staff often assist with insurance processes and HOA approvals; success varies. Positive outcomes include securing insurance coverage for replacements in some cases; some customers feel pressured or frustrated during the process.

- Work quality and scope of services: Strong praise for workmanship (repaired/installed roofs and gutters) and for services completed as scheduled. Notable examples include gutter installations, leak fixes, and comprehensive roof work. Some reviews mention ancillary touches like protecting landscaping and cleaning up after work. One reviewer noted a leak not related to the roof, highlighting the importance of accurate diagnosis.

- Trust and integrity: Positive anecdotes include finding a spare key and communicating honestly about costs. A negative interaction cited concerns about billing integrity and perceived rudeness from an office staff member.

- Practical takeaways for potential customers:
- Expect quick, schedule-friendly service for urgent issues; confirm exact timelines for your project.
- Seek a detailed, written estimate before committing; verify scope and any potential post-assessment price changes.
- Expect a mix of helpful insurance/HOA guidance, but be prepared for pushback or pressure from some staff.
- Inquire about specific team members (e.g., Kirkland, Carlee) who have a track record of attentive service.
- Confirm materials, warranties, and whether additional services (gutters, cleanup, landscaping protection) are included.
- Consider asking for itemized billing and a clear explanation of any charges to avoid disputes.