RIG Roofing

- Overall sentiment across reviews is mixed but leans positive, with many customers praising responsiveness, professionalism, thorough communication, and strong workmanship on roof replacements and repairs. Several praise staff by name (e.g., Francisco, Abby, Ty, CJ, Angel, Aaron, Ryan Rose) for clear explanations, timely updates, and smooth scheduling.

- Practical strengths noted: quick on-site visits and estimates, ability to complete projects rapidly (sometimes within days), clean job sites, reliable follow-through, and helpful add-ons such as wind mitigation reports that can aid insurance costs. Several customers appreciated fair or competitive pricing.

- Service breadth and outcomes: customers report successful roof replacements, shingle repairs, and occasional maintenance requests (biannual roof maintenance). Meeting customer needs with color tile options and professional installation were highlighted.

- Positive outcomes emphasized: strong project management from quote to final inspection, thorough workmanship, and high attention to customer care; some reviews claim “excellent” or “top-tier” service and very satisfactory results.

- Noted risks and concerns: a subset of reviews raise issues with warranties, including claims that a truss repair was not honored under a workmanship warranty and disagreement over subsequent findings by another company. There is at least one report of unannounced driveway work causing damage and alleged denial of compensation. A few customers stress the importance of obtaining and reviewing written warranty terms and post-installation policies.

- Practical takeaways for potential customers: consider requesting a clear written warranty detailing what is covered, expected service windows, and post-installation responsibilities; verify how any incidental damages (e.g., driveway) are handled and documented; confirm timelines, scope of work, and whether wind mitigation reports are included or available.