Ridge Roof Restoration

- General impression: Most reviews describe Ridge Roof Restoration as capable, professional, and customer-oriented in terms of workmanship and insurance coordination, with several reviewers highlighting quick, clean installations and helpful staff. A few customers emphasize strong positive interactions with specific team members (e.g., Mike, Caleb, Sammy) and note veteran-owned status.

- Positive points frequently mentioned:
- Thorough inspections, clear explanations, and detailed reporting with photos.
- Effective guidance through the insurance process and scheduling.
- Knowledgeable, courteous crews that complete work efficiently with good cleanup.
- Honest pricing and practical options/solutions for first-time homeowners.
- Positive experiences across roof replacement and siding replacement jobs.
- Regular availability for questions via calls or texts.

- Notable negative points:
- A billing dispute from a past roof replacement where an initial estimate did not include a second roof layer, and an additional charge appeared on the final invoice after the fact.
- Poor responsiveness during a storm-related emergency: multiple attempts to contact over months with no return calls; reliance on a third-party answering service that could not arrange actual contractor contact.

- Practical takeaways for potential customers:
- Ensure a precise, written scope of work (e.g., number of roof layers to remove) and an itemized quote to avoid post-sale surprises.
- Clarify who handles insurance coordination and what is included in the estimating process.
- Be aware of potential delays in communication during peak demand periods or after severe weather; confirm preferred contact methods and expected response times.
- Consider asking for a direct point of contact and written timelines for emergency responses, especially if the project is time-sensitive.

- Overall note: Ridge Roof Restoration is perceived as capable with strong workmanship and customer-facing service, but prospective clients should verify scope and pricing in writing and be prepared for possible delays in communication during busy seasons.