Restoration Builders of Illinois

Overall, feedback is mixed. Several customers describe high-quality workmanship and professional coordination, with crews that were efficient and left the property clean. Specific positives include timely completion (one roof replaced in a day), attention to detail, and effective project management by staff such as Ed, James, Tim, Mike, and Robert. Insurance coordination, often through public adjuster Jim Mendoza, is highlighted as a strength, with examples of siding, roofing, and gutter work tied to storm damage and the use of James Hardie siding. Some clients report excellent results, including praise for communication, responsiveness, and the final appearance of the home.

However, there are notable negative experiences: one customer reported a roof leak persisting for five years despite two repairs, followed by being told the company had laid off and could no longer cover the roof. Other reviewers cited poor customer service, scheduling issues, including a No Call/No Show appointment, and unclear or disputed expectations regarding refunds or payments. A reviewer warned others not to use the company, indicating inconsistent service levels.

The work described covers siding, roofing, and gutters, including hail-damage repairs and full replacements, with several mentions of coordination with insurance and use of professional materials.