Restoration Builders of Colorado

Restoration Builders’ customer experiences are mixed. Some customers report positive interactions, effective communication, and helpful staff, while others describe significant workmanship concerns, aggressive sales behavior, and poor follow-through after work.

Positive experiences and praise:
- Roof and gutter replacement completed satisfactorily years ago with no complaints; staff, including Brian, were personable and helpful during a post-storm check.
- Several customers praise Aaron for responsiveness, punctuality, and helpfulness, including walking through the process with an insurance adjuster and assisting with insurance claims (also with Matt and Niko in some cases).
- Customers note honest assessments at times (e.g., Will was praised for honesty about not needing a roof replacement) and overall positive experiences with the team.
- Some reviews mention fast responses, good pricing, and a smooth insurance process with support from the company.
- General positive sentiment about product quality and selection when discussing roofing-related projects.

Negative experiences and concerns:
- One reviewer alleges a long delay in completing a “Silver System” re-roofing job after payment, with numerous installation failures (missing step-flashings, water barrier not installed high enough, open holes under flashing, nails in flashing, loose/misaligned replaced components, loose shingles, gutters clogged with debris, and nails not picked up).
- Multiple reports of aggressive or harassing door-to-door outreach and unprofessional communication, including claims of rude behavior and repeated interruptions.
- Specific workmanship complaints: missed or inadequately replaced step-flashings, improper water barriers, exposed nails, loose or misaligned roofing components, and loose shingles.
- Cleanup concerns: nails left on driveways and general debris not properly cleaned up.
- A driver was described as unprofessional or intoxicated, and some reviews claim the company overpromises and bills higher than the contract.
- Some customers describe inconsistent experiences with staff, including one instance of a staff member with a bad attitude when asked about prior work done.

Notable staff frequently mentioned:
- Aaron (consistently cited for communication, claims assistance, and project support; mixed reports on attitude by a minority of reviewers)
- Niko, Matt (insurance claim support and service)
- Bryan Samsel (positive notes on project management but mentions weather-related delays)
- Will and Brian (positive feedback in specific interactions)

Practical considerations for potential customers:
- If engaging for roofing or siding projects, verify the full scope of work (including replacement of step-flashings, placement of water barriers, and proper flashing details) and ensure written specs cover debris cleanup and nail removal.
- Clarify communications plan, point of contact, and expected cadence for updates.
- Confirm warranties, post-work inspections, and a clear process for addressing any defects or follow-up concerns.
- Be aware of mixed experiences with outreach practices and interviewer conduct; set boundaries and preferred contact methods.
- If pursuing insurance-related work, inquire about assistance with claims and ensure documented support from named staff.
- Check for potential delays due to weather or scheduling and obtain a revised timeline in writing.