One Way Construction and Roofing
121 E Jennings St, South Bend, IN 46614, USA
- Overall impression: Multiple customers describe Reliable Roofing as professional, responsive, and reliable, with high-quality workmanship and fair pricing. The team is often praised for communication and going above and beyond during projects.
- Leadership and team: Abraham (identified as president) and project manager Ryan frequently appear in accounts as primary contacts who assess damage, coordinate work, and discuss details with homeowners.
- Siding and roofing work: Reports include siding replacement (including diagonally installed siding near a front window) and roof replacements. Some installations required follow-up work (e.g., resealing or redoing window trim; repair of gutters which were subcontracted but turned out well). In at least one case, extra damage was found during work, leading to a higher initial estimate.
- Storm response and on-site service: In a storm event, the crew assessed damage on the spot, provided tarping, and followed through with repairs as part of the service agreement.
- Insurance assistance: Several customers note help with insurance claims, including communicating with adjusters and supporting documentation with photos, which in some cases helped secure full reimbursement.
- Inspections and post-work care: After installation, the team offered to inspect for additional issues and to perform minor repairs if needed; in one instance they provided guidance and determined no further work was necessary.
- Communication and customer care: Customers frequently highlight prompt, clear communication and courteous service; some describe the experience as seamless or stress-reducing, with one noting that the team helped avoid cost increases.
- Mixed notes (potential drawbacks): One customer reported not hearing back after leaving a voicemail for a garage siding quote in May. Another mentioned that the initial estimate was higher because more damage was found than other companies had identified.
- Cleanliness and completion: Several accounts mention the crew finishing efficiently, cleaning up the job site, and delivering a finished result that met expectations.
No specific siding materials are mentioned; reviews discuss siding repair in general.
Excellent
Very prompt; often same-day or within 24 hours.
Communication gaps in quotes; higher pricing due to additional damage found; occasional workmanship concerns on trim or gutters.
Not mentioned.
Excellent
Generally fair and reasonably priced; a few reviews note higher quotes due to extensive damage found, but overall good value.
No explicit maintenance tips; however reviews mention promptly tarping damaged areas and proactive inspections to catch issues early (e.g., mold concerns).
121 E Jennings St, South Bend, IN 46614, USA
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