Red Ladder Roofing & Construction

Customers reported generally positive experiences with Red Ladder Roofing & Construction across a range of roofing projects, primarily wind- and hail-damage repairs and tile roof work. Key practical details include:

- On-site assessments and planning: Bryan Prince or Ricky conducted initial inspections, explained the process, and used drone imagery to show the site and quantify tile replacement needs. They provided thorough, profession-focused recommendations to improve roof reliability.
- Timeliness and execution: services were scheduled promptly; two-person repair crews completed many small-to-moderate jobs quickly, and some installations were finished in a single day.
- Quality of work and crews: customers noted highly trained, experienced crews with knowledge specific to delicate tile roofs; crews were efficient, completed work to a high standard, and left sites clean.
- Pricing and sales approach: pricing was described as fair, with no aggressive upselling; several customers appreciated straightforward, honest assessments and value for money.
- Insurance support and customer care: the company assisted customers in dealing with insurance processes, displaying patience and persistence through delays beyond their control.
- Communication and professionalism: staff, including Elliott, Ricky, Shelby, and others, were consistently described as professional, responsive, and trustworthy; customers felt well informed throughout the project.
- Overall satisfaction and referrals: multiple customers gave high praise (5-star ratings), stated they would use Red Ladder again, and some cited professional endorsements from realtors or peers.

Notable points mentioned by customers include same-day service in at least one instance, the use of aerial photography for assessment, and the installation of an additional feature (a wind turbine on a well house) as part of a project.