Rebuild Texas Roofing and Windows

The experiences shared are mixed. Some customers report negative interactions and alleged misrepresentations, while others praise professionalism and reliability. Key practical points cited:

- On-site conduct and materials: Several accounts describe material substitutions without consent, absence of a dedicated foreman on site, and concerns about workers’ behavior. One account mentions salvaged or dirty ridge vents being proposed for use. There are claims of pressure or threats related to inspection access.

- Work quality and repairs: An independent inspector reportedly found issues that required repairs, and some customers say repairs were only completed after inspection or after follow-up. There are references to damage to chimney flashing. A few reviews state that work ultimately met expectations or that warranties were honored.

- Insurance and warranty claims: Experiences vary widely. Some customers indicate the company helped obtain insurance approvals or processed claims smoothly, while others allege misrepresentation or delays in submitting claims to the warranty provider. A post from a customer claimed a claim denial that later contradicted by the insurer; another update stated the claim was eventually approved after a third party submitted it.

- Project management and communication: Several positive notes highlight specific project managers (Josh, Andrew Blacklock, Brandon Hocker, Jennifer) for professionalism, transparency, availability, and hands-on supervision. Customers mention clear communication about schedules, inspections, and cleanup, and praise the team’s responsiveness and overall workmanship.

- Customer outcomes: Some clients are very satisfied with the completed roof and exterior work, including thorough cleanup and improved curb appeal, and say they would recommend the company. Others report lasting concerns or disputes requiring third-party inspection to verify or force corrective work.

Potential customers should consider:
- Requesting a dedicated foreman on site and written material specifications to prevent substitutions without consent.
- Scheduling an independent inspection to verify workmanship if concerns arise.
- Clarifying payment terms, the scope of work, and how changes are approved.
- Obtaining and reviewing written warranty details and documenting all communications with the company and insurers.