Ream Roofing

Customer experiences with this roofing contractor are mixed but skew positive overall, with frequent praise for responsiveness, workmanship, and cleanup, and a few reports of communication gaps or incomplete work.

- Responsiveness and communication:
- Many reviewers note quick responses to bids, questions, and ongoing inquiries, with examples of back-and-forth phone calls and texts.
- One customer reports the owner personally visiting at 7 pm to resolve an issue; another mentions ongoing availability years after a project.
- A minority describe difficulties reaching the company or that they only respond when convenient.

- Quality of work and efficiency:
- Several customers report high-quality results (roofing completed in a single day; finished results meeting or exceeding expectations).
- Multiple reviews mention thorough cleaning up after completion, with special attention to pets and children in the yard.
- The company is cited for completing complete roof replacements and doing so with a reputation for reliability and value.

- Customer service and team:
- Descriptions highlight good customer service, friendly and hard-working crews, and a locally owned business with customer-oriented leadership.
- Specific praise for individuals such as the owner and crew members (e.g., Leo and his team) on-site performance.

- Pricing and value:
- Several reviews describe competitive pricing and reasonable timelines for work.

- Negative experiences and caveats:
- Some customers report not finishing work or not returning, with claims of being busy with other repairs (e.g., hail damage).
- A few reviewers express frustration with phone availability or the perceived hoops required to obtain a response.
- Overall, there are a couple of instances where expectations for completion or communication were not met.

- Practical takeaways for potential customers:
- Expect strong responsiveness and clear communication opportunities in many cases, but verify preferred contact methods and response times up front.
- The team is capable of rapid, high-quality work with thorough cleanup; confirm project scope and exact timeline in writing.
- Be aware of potential delays or incomplete work cited by a minority of customers; ask for a written follow-up plan and post-project support details.
- Local ownership and established reputation may aid in accountability and ongoing support, including after-project questions.