Rayco Exteriors

The reviews for Rayco Exteriors are mixed, with both strong positives and notable concerns.

Positive notes and practical details:
- Several customers praised professional, efficient service for association projects (deck/balcony repairs, reconstruction, and testing).
- Onsite destructive testing was described as top notch; project managers and staff (e.g., Gabriel Reyes, Robert) were singled out for helpful, courteous, and responsive service; Lori was noted for budgeting assistance.
- Work processes praised include timely site arrival, daily cleanup, clear communication with HOAs/boards, and progress tracking via a residents’ website with advance notices when possible.
- For some projects, the work was completed to high standards (e.g., updated decks/patios, railing, concrete floor finish) and overall customer satisfaction was high.

Significant concerns and practical details to consider:
- Safety and conduct issues were raised about some drivers and crew members, including near-miss incidents, unprofessional behavior, and employees on phones.
- Scheduling and timelines often appeared inconsistent: quotes sometimes extended into months; projects ran longer than expected; residents reported unannounced site visits and a lack of a firm, committed timeline.
- Reports of subpar workmanship or damage requiring rework (doors, window screens, ceilings) and instances of work not meeting inspections or expectations.
- Some customers experienced disruptions (noise, lack of notice before entry or loud activities) and communication problems, including incorrect or changing information given to residents.
- A few reviews claimed poor coordination with management companies or HOAs, requiring repeated visits or causing inconvenience to residents.
- AAC/utility issues and other mishaps (e.g., disconnecting A/C lines without permission, sealant on pavement causing algae) were noted in some accounts.

Practical takeaways for potential customers:
- If considering Rayco Exteriors, confirm a dedicated project manager and a single point of contact; request a detailed, written project schedule with milestones and a firm completion date.
- Ask about access and notification plans (timelines for site visits, expected work hours, noise levels) and whether there is a resident-facing progress update system.
- Clarify post-inspection expectations and procedures for addressing rework or defects, and verify responsibilities for cleanup and site protection.
- Check references from HOA/board clients and inquire about any safety or conduct concerns with drivers and crews.

Overall, experiences range from highly satisfactory to highly problematic, suggesting that outcomes may depend on project type, management, and communication, so thorough diligence and clear agreements are advisable.