Rave Renovation

Summary of customer experiences with Rave Renovations (siding/roofing/remodeling work)

- Overall sentiment is mixed. Several customers report positive experiences, including prompt responses to storm damage, timely quotes, on-time arrivals, high-quality workmanship on roofs, gutters, and rot repair, good attention to detail, effective problem-solving (e.g., rot wood replacement, color matching), and thorough cleanup. Some clients would use them again and recommend them to others.

- Strengths noted by customers:
- Quick response and timely estimates, sometimes the same day or next day.
- Work completed efficiently (e.g., repairs completed in a couple of hours; roof work done professionally).
- Clear communication and willingness to plan (e.g., discussing deck layout changes, downspout placement, color choices).
- Quality results on certain projects (roof replacements, gutter work, dormer repairs, trim/rotten wood replacement) and good color matching.
- Fair pricing and perceived value on several jobs.
- Owner responsiveness (Brian) and crews showing up as scheduled in many instances.

- Significant concerns and negative experiences:
- A major deck project described as sloppy, rushed, with zero attention to detail; scope not properly quoted, resulting in a doubled budget; initial promises of satisfaction not followed by visits to inspect; ultimately required outside contractor to finish the job.
- Reports of missed appointments, delays in quotes, and poor follow-up communications (unresponsive or rescheduled appointments).
- Instances where the project fell short of expectations, with some jobs not finished to the user’s satisfaction and not fully resolved by the company.
- In some cases, delays were exacerbated by backordered materials or dependencies on third-party suppliers (e.g., windows), leading to prolonged timelines and frustration; customers were sometimes advised to source alternatives, creating a sense of dependency issues.

- Services mentioned across experiences:
- Siding repair/replacement, roof work, gutter installation, attic stairs, drywall work, and deck planning/remodeling.
- Handling of storm-related damage (wind/hurricane), with some clients noting rapid response and effective repairs.
- Some projects involved planning and recommendations for layout changes or additional improvements (e.g., deck redesign, stair relocation for better space use).

- Practical takeaways for potential customers:
- Expect variability in scheduling reliability; confirm appointment times, follow-up procedures, and who will be on-site.
- Obtain a detailed, written, itemized estimate that clearly defines scope, materials, labor, and contingencies to avoid budget overruns.
- Ask for recent references and specific examples of completed projects similar to yours; clarify what “finished to standard” means and how issues will be resolved if problems arise.
- Be prepared for potential backordered materials and discuss how those delays will be managed, including who will communicate status and how substitutions or alternative timelines will be handled.
- Clarify warranties or guarantees on workmanship and materials and the process for post-project fixes if needed.