Presidio Roofing Company of Denton

Summary of customer experiences with Presidio Roofing:

- Overall sentiment is strongly positive, with many customers praising responsiveness, speed, and quality of workmanship. A minority note concerns about payment options.
- Speed and timing: multiple reviewers report rapid responses (often within 24 hours of inquiry), next-day or same-day site assessments, and repairs completed within 24–48 hours after inspection. Some projects referenced completing before upcoming storms.
- Process and communication: customers describe a smooth process from inquiry to completion, including clear explanations of options, transparent quotes, and regular updates. Several reviews highlight thorough inspections, documentation (photos), and proactive scheduling.
- Insurance and HOA coordination: several customers commend help coordinating with homeowners associations and insurance companies, with staff (notably Tom Grems and others) managing approvals and communications to streamline the process.
- Work quality and scope: examples include roof leaks repaired, vent replacements, and full roof replacements after hail. Reported outcomes emphasize high-quality workmanship, attention to detail, and effective clean-up (debris removal, nails cleared).
- Staff and service experience: Tom Grems (GM) and other team members (Nick, Ben, Saul, Gary Fox) are repeatedly described as knowledgeable, honest, responsive, and straightforward in explaining options and costs.
- Reliability and trust: multiple customers express high levels of trust and satisfaction, citing timely service and no-nonsense, transparent discussions about work and costs.
- Geographic scope: reviews reference work in the Denton area and nearby communities, with some customers noting HOA-related coordination and insurance handling specific to their locale.
- Notable concerns: at least one reviewer cites a lack of payment options, requiring upfront cash (approximately 50% of the project price). No widespread financing option guidance is mentioned in the rest of the feedback.