Platinum Roofing

Overall, reviews for Platinum Roofing (including siding-related work) are predominantly positive, with a smaller number of concerns centered on communication and follow-through.

What customers generally reported as strengths
- Helpful, professional staff: repeatedly praised Jessica (office) and technicians like Ben and Todd for friendliness, knowledge, and clear communication.
- Efficient scheduling and results: estimate appointments often booked for the next day; some jobs started and completed quickly (same day, or within a couple of days; e.g., about 7 hours to install a roof, or completion by 2:00 pm on a Saturday).
- Value and quality workmanship: customers noted good pricing for quality installations, meticulous and well-integrated repairs, and aesthetically pleasing results (e.g., specific shingle colors like Black Shadow).
- Responsive post-install service: some reviewers highlighted prompt follow-up for warranty work or nuisance issues (drone inspections, same-day follow-ups, and even a gift card to address inconveniences).
- Comprehensive scope: reviewers described both roof replacements and siding-related repairs, with some praise for insurance coordination and dealing with weather-related issues.

Common areas for improvement
- Inconsistent communication and follow-through: several reviews reported missed appointments, lack of updates, or delays in returning calls, particularly around post-install touch-ups or siding repairs.
- Occasional unresolved issues: at least one reviewer experienced ongoing leaks after multiple attempts and felt let down by non-returned service, though an update later noted corrective action and a positive turnaround.

Practical takeaways for potential customers
- You can expect the team to provide prompt estimates and generally quick on-site work, with some repairs possible during the initial visit.
- Pricing is described as competitive and good value for the quality delivered.
- If siding-related touch-ups are needed after a roof project, confirm the schedule and follow-up process in writing to avoid communication gaps.
- Post-install service may include warranty work and weather-related adjustments; verify specifics (drone checks, inspections, or gifts) as part of the warranty terms.
- The team appears capable of handling complex projects, insurance coordination, and color selection, with many customers satisfied by the final appearance and performance.