Pinnacle Home Improvements

- Overall mix of experiences: Customers report generally positive workmanship and team conduct, but note notable issues with communication, scheduling policies, and post-install service.

- Positive workmanship and timeliness: Several customers praised the installers and crews as professional, courteous, and tidy. Windows and roofing jobs were completed in the promised timeframes, sometimes in a single day, and some customers were satisfied with the final appearance and energy impact of their projects.

- Specific praise: Names repeatedly mentioned for good service include Tate, Dalen, Ginny, and Jim Boles. Customers appreciated clear explanations of the process and perceived product quality.

- Communication and scheduling concerns: A recurring issue is lack of timely updates on project schedules (e.g., siding installation timelines requiring customers to call for information). One customer reported pushback or confusion about scheduling quotes.

- Perceived policy and equity issues: A customer claimed the company would not schedule a ballpark quote unless a husband was present, describing it as discriminatory and not aligning with modern expectations.

- Warranty and long-term durability concerns: At least one customer expressed frustration with what they viewed as an incomplete/unsatisfactory warranty response after years, describing the lifetime guarantee as not being honored and ongoing issues with siding, windows, and other components.

- Post-installation problems and follow-up: There were reports of issues arising after work was completed (e.g., siding corners coming undone, windows not sealing properly, cold air ingress), with some customers indicating limited or no follow-up support to resolve these problems.

- Gutter work and other projects: There is at least one comment noting that a gutter job did not appear to be fully completed per the agreement.

- Overall sentiment: Many customers are pleased with the workmanship and efficiency of certain projects, but several note significant concerns about communication, equitable scheduling practices, warranty follow-through, and durability of completed work. Potential customers should inquire specifically about timelines, quotes process, warranty terms, and post-install support.