Phoenix Contracting of SWFL

Customer experiences with Phoenix Contracting/SWFL Phoenix Roofing range from highly positive to strongly negative.

Strengths frequently cited
- Professionalism, punctuality, and reliable scheduling.
- Fast responses and good communication, including clear quotes and pricing.
- High-quality workmanship on complex roofs (e.g., multi-colored roofing tile, matching existing tile, new double-hip roof integrating with an existing one).
- Ability to handle large residential projects (main roof, remodel, and new addition) and multiple properties (personal home and rental properties).
- Clean work sites and efficient project execution (some projects completed in under a day to a few days; thorough cleanup).

Notable projects and outcomes
- Complex tile roof installations that matched existing roofing, including a large home addition.
- Roof replacements and overall roof improvements for homeowners and rental properties.
- Positive comments about project pace, communication, and passing final inspections.

Warranty and service concerns
- At least one substantial negative review describes warranty disputes, claims of misrepresentation, and difficulties obtaining repairs or responses from management.
- Some reviews indicate inconsistent warranty records or unclear warranty terms, with customers feeling the warranties were not honored.
- These concerns contrast with other reviews that do not report warranty issues, indicating variability in experiences.

Practical considerations for potential customers
- If evaluating for high-quality roofing work, especially complex tile or integration with existing roofs, many customers report satisfactory outcomes and professionalism.
- To mitigate risk, confirm warranty terms in writing before work begins, and verify what is covered and for how long.
- It may be helpful to request references and to discuss response times and owner accessibility (noting at least one complaint about delayed or unavailable owner follow-up).