Perennial Roofing LLC

Overall, customers describe Perennial Roofing as a transparent, customer-focused company that handles hail and wind damage repairs with thorough inspections, clear explanations, and strong insurance guidance. Practical recurring details include:

- Inspections and documentation: on-site assessments with detailed notes and photographs; representatives (e.g., Shawn, Freddie, Josh, Logan) explain findings and options, sometimes accompanying the insurance adjuster and providing inspection reports.
- Insurance process and claims: assistance navigating claims, explanations of terms (Actual Cash Value vs Actual Replacement Value), coordination with adjusters, and in some cases helping to appeal or reopen denied claims; many reviews emphasize reducing stress through proactive advocacy.
- Scheduling and coordination: responsive communication, scheduling convenience for homeowners (including out-of-town clients), timely material delivery, and efficient project pacing; some jobs complete in a single day.
- Work quality and materials: high-quality workmanship, with positive comments on final appearance and durability; use of upgraded or durable shingles (including color matching) and attention to proper installation details; some notes about features like enhanced ventilation and hand-nailing for added durability.
- Site handling and cleanup: careful protection of landscaping, thorough cleanup, and site tidiness; crews start early and maintain safety and cleanliness standards.
- Customer service experience: knowledgeable, unpressured interactions, with representatives who ensure the customer’s needs are met and expectations are managed; multiple reviewers express willingness to refer others and hire again.
- Pricing and value: costs described as reasonable given quality and materials, with straightforward scope of work and avoidance of unexpected charges in several cases.

In sum, testimonials suggest a consistent pattern of thorough pre-work assessment, hands-on insurance navigation, clear communication, quality installation, careful site work, and strong customer support, leading to high satisfaction and repeat referrals.