Paul Wright Roofing

Summary of customer experiences with Paul Wright Roofing (PWR):

- Overall pattern: Generally positive experiences with high-quality workmanship, responsive customer service, and professional crews. Several customers praise prompt scheduling, on-site supervision, courteous staff, thorough cleanups, and strong communication.

- Notable strengths highlighted:
- Quality and durability: Slate roof repairs, porch roof replacements, and skylight-related work described as well-executed; some jobs completed quickly (often in one day) with long-lasting results.
- Responsiveness and communication: Front-office staff (Wendy, Greg, Sal) and field crews valued for timely estimates, quick follow-ups, and clear communication; emergency responses often noted as prompt (sometimes within an hour).
- Professionalism and trust: Crews described as courteous, respectful, and knowledgeable; local expertise on area-specific roofing needs; several customers would gladly refer others or reuse them for future work.
- Cleanup and care for property: Multiple reviews mention leaving premises clean and untouched after work.

- Areas of concern or negative experiences:
- Pricing and value: Some customers felt prices were higher than competitors, or expressed skepticism about costs associated with repairs or re-visit charges.
- Leaks after service or disputed charges: A few reports describe ongoing leaks after a repair and disputes over additional charges for follow-up work; at least one review alleges deceptive or dishonest conduct.
- Staff changes: Mention of a roofer/salesman no longer with the company, noted as a loss by a reviewer.
- Mixed outcomes: While many praises are strong, there are a small number of negative experiences including claims of poor follow-through or miscommunication.

- Practical takeaways for potential customers:
- If you need slate work or high-quality porch/roof repairs, customers report skilled crews and emphasis on on-site supervision.
- Expect professional communication from upfront estimates to follow-up; ask who will supervise your project and confirm timelines.
- Inquire about pricing, guarantees, and what is included in a repair to avoid sticker shock or post-repair disputes.
- For emergencies or urgent issues, some customers have experienced rapid response times.

- Representative notes:
- Positive endorsements often mention quick estimates, same-day or next-day scheduling, and long-term satisfaction with results.
- Negative entries frequently cite price concerns or post-repair leaks and perceived miscommunication.