Patrick Osgood and Sons Construction LTD

Neutral summary of customer experiences for The Osgood Companies / Patrick Osgood and Sons Construction:

- Services and scope: Customers report work across roofing, siding, painting, carpentry, kitchen remodels, patios, walkways, and interior renovations. Several reviews highlight exterior restoration work (porticos, roofs, weatherproofing) and detailed project planning.

- Professionalism and communication: Many customers describe the team as professional, courteous, and responsive. Regular progress updates, clear communication from estimate through completion, and thorough daily site cleanup are frequently noted as positives. Some customers appreciated extra efforts and flexibility in scheduling.

- Quality and workmanship: Repeated praise for high-quality craftsmanship, attention to detail, and reliable performance. Several reviews describe projects completed on time and within budget, with finish work and materials (e.g., specific paint products) highlighted positively. A few customers specifically commend the team’s ability to handle complex scopes and deliver aesthetically pleasing results.

- Customer satisfaction and reliability: Multiple testimonials emphasize customer satisfaction, willingness to address concerns, and a strong overall experience. Some customers indicate they would definitely hire again and recommend the company to others.

- Notable positives cited: Quick responsiveness after storms or incidents, detailed and reasonable quotes, transparent planning, and the ability to fix issues beyond the initial contract (e.g., addressing a window frame).

- Notable criticisms and concerns: A minority report issues with management of unsupervised workers and subcontractors resulting in poorer craft on some interior projects. Other complaints mention difficulties with communication when dealing with “difficult customers,” and specific problems with electricians, plumbers, and HVAC work, including claims about rebates not qualifying and indoor work challenges. One review warns about interior work “don’t let them inside,” suggesting potential limitations for certain interiors projects.

- Overall impression: The majority of reviews are highly favorable, describing the company as among the best for painting, carpentry, roofing, and exterior renovations, with strong reliability, quality, and customer focus. Prospective customers should consider clarifying subcontractor supervision, project scope boundaries, and warranty terms, particularly for interior trades, to mitigate potential disputes.