Paramount Siding & Windows

- Overall impression: Experiences varied by department, but the installation work was repeatedly praised. Key issues centered on sales claims, bid inclusions, and billing processes.

- Sales and bid clarity: The salesperson was courteous, but promises about “fighting the insurance company” were not fulfilled. There was confusion about whether fascia (facia) was included in the bid; this was clarified only after review and a video, highlighting the risk of language and scope misunderstandings. Always verify the written bid and confirm what is included before work starts.

- Scheduling and lead times: Material supplies could take months to arrive (noted as about 3 months). Some customers had to initiate contact when a promised follow-up did not occur. Project timelines for installation varied, with references to several days on site (e.g., 3–5 days) and efficient turnarounds once started.

- Installation quality and on-site service: The crews described as Peter and Sarah, Tyler, Neddy, Azael, and others consistently received high marks for workmanship, professionalism, organization, and cleanliness. They tended to arrive on time, worked efficiently, protected the work area, and left the site clean with no post-job traces. Many customers reported that their homes looked great after completion.

- Project management and communication: Project managers and crew leads (notably Neddy and Jeff, with Tyler directing crews) were highlighted for clear communication and thorough project oversight. Customers generally felt well-informed during the process, though some needed to prompt for updates or billing information.

- Billing and payments: Invoices were not always sent by the promised date, requiring customers to call to obtain them. The billing process and account setup were described as not very user-friendly, but staff could assist once contacted.

- Overall sentiment and recommendations: Most customers expressed strong satisfaction with the final results and would recommend Paramount Siding & Windows to others based on workmanship and team performance. A few cautions include confirming scope and inclusions in writing, anticipating potential lead-time delays, and being prepared for potential billing follow-ups.