Panda Roofing and Construction

Panda Roofing and Construction appears to deliver a generally smooth and proactive experience for many customers, while a subset report serious concerns about contracts and pricing.

Positive/Practical details cited by customers:
- The company often initiates contact, streamlining the process for the homeowner.
- They provide shingle color options, deliver materials, and install as promised.
- Several customers note financing arrangements were secured through Panda, with projects completed quickly (some roofs finished in 1–3 days).
- Promised work is accompanied by thorough bids, sometimes with descriptive videos.
- Service is described as punctual, reliable, and easy to work with, including work in remote areas and after-hours follow-up.
- Reports of good communication, responsive office staff, and solid craftsmanship; some customers mention specific team members positively.
- Emergency handling (e.g., patching a leak after a midnight storm) and thorough cleanup after completion.
- Positive experiences related to underlayment work and finishes (e.g., edges finished to prevent bird entry) and strong warranties.

Notable concerns and potential risks:
- At least one customer alleges a signed contract for an initial estimate was not honored, with a significant price increase presented the same day (from about $8,646 to $11,000–$11,600) and a refusal to negotiate; this led to feelings of being misled and has been escalated to BBB, the Arizona Registrar of Contractors, and the Arizona Attorney General’s Office.
- Some reviewers report scheduling and communication issues, including a missed appointment window, lack of information about arrival times, and ultimately cancellations or delays.

Overall takeaway for potential customers:
- The business is frequently praised for ease of process, proactive communication, timely execution, and solid workmanship, with several positive anecdotes about staff and after-hours support.
- However, there are credible complaints regarding contract terms and price changes, and at least one instance of appointment coordination problems. Prospective customers should verify written estimates, contract terms, and scheduling expectations, and consider requesting detailed, itemized bids and confirmations in writing.