Odyssey Home Remodeling

- Service scope and process: The company handles roofing, siding, and gutter work, including storm-related repairs and assistance with insurance claims. Reviewers describe a typical process of an estimator evaluating materials/colors and a supervisor coordinating installation phases, with crews finishing work and performing thorough clean-up.

- Estimators and sales approach: Customers consistently note knowledgeable, patient representatives who explain installation steps, options, and warranties; several reviews emphasize clear, no-pressure conversations and detailed, easy-to-understand contracts.

- Project management and scheduling: Supervisors (e.g., Mike, John P) are cited for coordinating all phases and accommodating customer schedules; projects are completed with attention to timelines and overall workflow, even in challenging conditions like high heat.

- Installation workmanship: Installers (e.g., Greg, Hugo, others) are described as professional and detail-oriented, delivering solid workmanship and good cleanup; several accounts praise the final results across roofs, gutters, and siding.

- Communication and reliability: A large number of reviews praise communication and promises kept; many would recommend the company. However, a minority report communication gaps, “ghosting,” or insufficient updates during tear-offs, with some frustration over not completing siding work or addressing damage promptly.

- Value and warranties: Several customers highlight favorable value and strong warranties; one or two accounts note issues with deposits, organization, or the limits of work on certain siding types (e.g., aluminum siding) that restricted repairs.

- Outcomes and referrals: Most customers express high satisfaction with outcomes and indicate they would use the company again or recommend it to neighbors or family; a few reviews indicate mixed experiences or caution about specific project constraints.

- Notable strengths for potential customers: responsive, knowledgeable staff; ability to help with insurance claims; clear explanations of materials and installation; good clean-up and thorough workmanship; flexibility in scheduling and broad service scope.

- Notable cautions for potential customers: be aware of possible communication delays or gaps in rare cases; confirm scope limitations on specific siding types; verify deposit and payment arrangements to avoid organizational misunderstandings.