Odessa New Home Center | Betenbough Homes

- Overall sentiment is mixed. Several customers reported positive experiences related to purchasing, moving in, and staff interaction, while others expressed concerns about construction quality and specific service issues.

Positive experiences and notable staff:
- Friendly and helpful staff during the move-in process; some customers felt at home thanks to Betenbough employees.
- Individual staff praised: Mr. Ryan Morales (described as respectful, kind, professional; resolved a reported issue) and the Odessa team (Jackie, Dawn, Kevin) for answering questions and facilitating a smooth closing.

Constructive feedback and concerns:
- Some customers described the houses as poorly built with concerns about inspections and long-term durability; advised obtaining an independent inspector before purchasing.
- A recurring practical issue cited is HVAC-related: customers reported ongoing cooling problems since move-in, despite multiple HVAC tech visits and warranty inspections.
- Root cause later identified as a nearly fully pinched refrigerant line behind brick and mortar, leading to restricted heat transfer.
- After replacing the unit, the company offered about $400 reimbursement, which the customer declined.
- The customer pursued an independent HVAC contractor, who diagnosed the problem; the customer noted dissatisfaction with how the situation was handled by Betenbough overall, despite being otherwise satisfied with the home.

Value and perspective:
- A few comments criticized the overall value of the homes (describing them as cookie-cutter or overpriced) while others highlighted the positive experiences with staff and the closing process.

Practical takeaway for potential customers:
- Expect mixed experiences: strong customer service and responsive staff in some cases, but potential long-term construction quality concerns and complex HVAC issues that may require independent assessments and risk-sharing in remediation.