Oasis Carports

Summary of customer experiences with Oasis Carports:

- Overall, reviews are mixed, with both strong praise and notable concerns.
- Positive experiences:
- In one case, a down payment was refunded after canceling due to a family illness; the staff member Matt was described as understanding, kind, and fair.
- Several customers praised the team as professional; Matt was described as personable, proactive, and willing to advocate for customers, including contacting other manufacturers to obtain better prices.
- Chris and his crew received appreciative remarks, and some customers felt the service was worth the wait.
- Areas of concern:
- Some potential customers reported poor communication, noting emails and multiple phone messages went unanswered.
- Pricing and quotes: at least one installation required unexpected extra labor and a $300 charge to accommodate an AC unit; a review claimed Oasis did not quote the job correctly and that pricing was not reliable.
- A customer advised skipping Oasis for steel buildings in AZ and recommended another company, citing concerns with sales online approaches and local engagement.
- Additional notes:
- A few comments indicate ongoing decision-making about building, without a final outcome.

Practical takeaways for potential customers:
- If canceling, you may receive a refund of the down payment, depending on circumstances and staff interaction.
- Verify pricing in writing and confirm whether installation may incur hidden or extra labor charges.
- Expect variable responsiveness to inquiries; confirm communication expectations upfront.
- The experience with staff (notably Matt and Chris) can be highly positive, with some customers feeling well-supported and valued.