NRG Pros

- Overall impression: Majority of reviews describe NRG Pros as providing high-quality workmanship with reliable, friendly service and good communication. Several customers note they finished projects on time and within or below budget, with clear explanations of steps and options.

- Key personnel mentioned: Tom Thomas (sales/point of contact), Jesse (owner), Robert, Eric, Joe, Eddie, Juan Chavez, Victor, and Tomas. Customers frequently cite responsiveness, honesty, and thorough explanations from these team members.

- Service quality and outcomes: Reported results include solid roof installations, restoration of dry rot where needed, clean work sites, careful cleanup, and attention to detail (e.g., reinstalling and painting components to match).

- Process and communication: Many reviews highlight proactive communication, updates throughout the project, and friendly on-site interactions. Some reviewers appreciate temporary repairs or tarping during rain and rapid responses to urgent leaks.

- Pricing and value: Several customers describe pricing as reasonable or below budget, with good value for the work. One note mentions a $475 initial consultation/inspection fee that is credited back to the final job, with some confusion about why it’s charged upfront.

- Insurance and claims: At least one reviewer credits the company with helping secure full insurance coverage for the roof, suggesting assistance with insurance negotiations can be a benefit.

- Potential considerations for buyers:
- Be aware of the initial inspection/consultation fee and how it’s applied to the project cost.
- Weather and storms can affect scheduling, though crews aim to minimize delays.
- Multiple team members may be involved; clear point-of-contact expectations may help.

- Bottom line: Customers frequently recommend NRG Pros for roofing-related work due to dependable workmanship, transparent communication, helpful project management, and perceived fair value.