Music City Exteriors

Overall, reviews of Music City Exteriors (Chad Chance) are largely positive, with frequent praise for responsiveness, project management, professionalism, and quality workmanship across siding, roofing, gutters, and porches. Customers document on-schedule work, efficient crews, thorough cleanups, and regular updates—often including photos—especially when coordinating with insurance claims. Several customers highlight competitive or fair pricing and significant value, with some projects completed quickly (even in a single day for siding) and homeowners feeling supported through insurance processes.

Key strengths cited:
- Prompt, clear communication and a transparent process
- Professional, courteous crews and on-site supervision
- High-quality results and neat, tidy work sites
- Effective coordination with insurance companies; documentation and updates helped move claims forward
- Wide range of exterior services (siding, roofs, gutters, soffit/fascia, porch)

Cautions and notable negatives:
- At least one reviewer experienced no response after requesting a front gutter assessment (ghosting)
- A separate, strongly negative review described repeated issues: incomplete/incorrect estimates, typos in insurance paperwork, and lack of timely response, with a recommendation to stay away
- Some past comments mention leadership or responsiveness issues that appear to have been addressed by new leadership

Practical takeaways for potential customers:
- Seek a detailed written estimate that itemizes all work, including any insurance-related items
- Confirm who will supervise the project and expect regular updates and photos during progress
- Verify timelines and whether crews will work on-site daily; ask about cleanup commitments
- When dealing with insurance, align on documentation and follow-up process with a designated contact
- Check recent references and ask about responsiveness and post-project support

Overall, Music City Exteriors is described by many customers as a capable, trustworthy option for exterior renovations, with strong performance on large projects but with some variability in responsiveness that should be clarified upfront.