Mt Baker Roofing

Overall, customers report high-quality roof and gutter replacements performed by professional, hard-working crews with strong project management and generally positive communication.

- Workmanship and results: Roof replacements and gutter installations are described as thorough and well executed. Several reviews mention attention to detail (e.g., magnet sweepers to collect nails, careful matching of eave work, and addressing preexisting damage). Some projects include additional work such as replacing skylights, with warranties noted (up to 50 years on materials in one case).

- Timeliness and process: Projects are completed efficiently, with crews often finishing in a few days (e.g., two 12-hour days for two roofs) and overall timelines described as timely.

- Estimating, scheduling, and communication: Estimators and project managers (e.g., Jason, Charlie, Emily) are repeatedly praised for thorough explanations, helpful color and scheduling guidance, and ongoing updates. Office staff are cited as helpful on payment and logistics, though at least one reviewer reported slower follow-up on a bill copy and a protection concern.

- Site safety and cleanup: Multiple accounts note clean, organized work sites and minimal disruption to yards and interiors; some reviewers specifically mention drone verification of results and careful debris cleanup.

- Pricing and value: Some reviews describe the quotes as competitive, with differences noted based on material choices (e.g., thickness of metal). A few customers feel the value is strong given the quality and warranty.

- Staff and customer experience: Positive mentions of supervisors and crews (e.g., Wendy as supervisor; crews described as polite and professional). There are occasional remarks on language or accents from crews, but no widespread dissatisfaction with workmanship.

- Issues and resolutions: In one case, preexisting structural damage was discovered and Mt. Baker Roofing arranged a second contractor to address it. In another, a billing request and a protection concern were not followed up promptly.

- Overall impression: Most customers would recommend Mt. Baker Roofing for roof and gutter projects, citing reliable workmanship, helpful project management, and good overall value, with some minor customer-service caveats related to billing communications.