Mr. Roof Nashville

- Overall, the reviews show mixed experiences with this company across roofing, siding, gutters, and related services. Some customers praised punctuality, workmanship, and thorough cleanup, while others reported significant problems with communication, installation quality, and post-installation follow-up.

- Positive, practical experiences cited:
- Crews arriving on time and working diligently, often with long hours and little or no breaks.
- Protective measures taken during work (tarps to cover ground/plants) and thorough cleanup after completion.
- Staff and coordinators praised for professionalism and responsiveness in specific instances (e.g., Brandon, Conner, Christopher, Colin, and others).
- Some customers felt the final work met expectations and would recommend the company or hire them again.
- Instances of effective problem-solving on-site (e.g., resolving hail damage, coordinating with insurers, same-day responses to urgent weather threats).

- Negative, practical experiences cited:
- Widespread complaints about communication breakdowns after signing contracts, delays in updates, and difficulty reaching managers.
- Discrepancies between estimates/quotes and final charges (e.g., removal of shingles, additional plywood sheets, or other scope changes not clearly communicated).
- Installation issues for siding and related work (siding installed too tightly against OSB, misalignment, bulging, nails long enough to puncture drywall and even contact an electrical line).
- Reported safety concerns and unaddressed damages (uninspected electrical line, interior damage such as damaged ceilings, and leaks after work).
- Some customers felt the company admitted fault but provided unsatisfactory resolution or insufficient follow-through; others warned against trusting the process due to ongoing concerns and poor transparency.
- Mixed experiences with warranty work and post-project communications; in several cases, customers felt they had to chase answers or that issues were not fully resolved.

- Practical considerations for potential customers:
- Expect extensive/ongoing communication needs; request a single point of contact and written scope of work, with explicit items covered (OSB replacement, ventilation considerations, removal charges).
- Verify the exact materials, quantities (e.g., sheets of OSB), and any additional charges before signing; confirm how changes to scope will be handled.
- Inspect the site during and after work for proper ventilation, alignment, and cleanup; verify that there are no exposed electrical or drywall issues.
- Ask for a clear warranty process and timeline, and request documentation of any warranty work and what was addressed.
- Consider asking for references and prior project details, and plan for a post-completion walk-through with the project manager or supervisor to confirm all issues are resolved.

- In summary, while some customers report a positive, efficient experience with high-quality workmanship and responsive staff, others report serious concerns about communication, contract clarity, installation quality, and post-project follow-through. Potential customers should carefully verify scope, costs, and post-installation support before committing.