Mr. Handyman of Grayslake and Glenview

Summary of customer experiences with Mr Handyman of Grayslake IL:

- Overall pattern: A mix of positive and negative experiences. Some projects were completed satisfactorily, particularly exterior tasks, while several interior remodeling efforts, especially bathrooms, had notable quality and communication issues.

- Estimates, deposits, and pricing: Initial quotes were provided and deposits were collected. In several cases the final price exceeded the quoted amount after the contractor arrived, sometimes by a large margin. One customer reported being quoted $1,300, then receiving a $4,300 quote before any work proceeded. In some instances customers felt they were charged for work not approved or failed to receive a clear, itemized invoice.

- Scheduling and timeline: Projects often ran longer than estimated (for example, a 7-day schedule extended to 9 days). In at least one case a worker left the project mid-way, leaving another contractor to finish. Some customers reported incomplete or poorly finished work.

- Work quality and outcomes: Exterior work (e.g., chimney boards, brick work, storm door installation, screens) received positive feedback in certain reviews. Interior bathroom projects commonly highlighted serious deficiencies: improper shower pitch and drainage, grout issues, cracked grout on the floor, misaligned and uneven tile, and overall unfinished or messy results. A few other interior tasks were described as well-executed by particular staff, but not consistently across jobs.

- Communication and responsiveness: Communication was inconsistent. Some customers received timely visits or explanations, while others reported missed follow-ups, promises to return that were not fulfilled, and difficulty obtaining refunds or clarifications after issues were raised.

- Refunds and disputes: A number of customers reported difficulties obtaining refunds or resolution after disputes. One account claimed the owner stated bankruptcy to avoid refunds; others described long delays or no response after requesting a deposit refund or corrections.

- Staff and reliability: Individual experiences varied by staff. Tony Morehouse (owner) and certain contractors (e.g., Gordon, Kyle) received mixed reviews—some positive, some negative. Other workers (e.g., Devin, Sebastian) were praised for specific tasks and professionalism, indicating variability in performance by installer.

- Practical guidance for potential customers:
- Obtain written, detailed change orders and documentation for any price changes.
- Confirm the exact scope, timeline, and finish quality before work begins; request a clear, itemized estimate and contract.
- Assign a single point of contact and verify who will perform each part of the job.
- Insist on a plan for cleanup, site protection, and final verification of workmanship.
- Check for warranties or guarantees and clarify the process for addressing deficiencies or refunds.
- Consider obtaining multiple quotes for interior remodels to compare pricing and expected outcomes.