Aspen Home Improvements | Maryland & West Virginia
33 W Franklin St #307, Hagerstown, MD 21740, USA
- Project scope and quality: Customers report high-quality workmanship across a wide range of residential projects, including bathroom remodels, siding repairs, window and door replacements, exterior cleaning/painting, deck and fence work, basement renovations, and work on older or historic homes. Final results are described as visually appealing and well finished.
- Team and communication: Terry and his crew (notably Jason and Patrick) receive frequent praise for professionalism, responsiveness, and willingness to answer questions. Office staff (e.g., Beth) are noted for clear communications and accurate invoicing. Several reviews emphasize the team’s ability to handle unplanned issues with on-the-fly problem solving.
- Scheduling, budgeting, and scope management: Many clients report projects completed on schedule and within or near budget. Several jobs involving complex or aging structures benefited from practical, on-site problem solving and a collaborative approach to budgeting.
- Cleanliness and respect for home life: Multiple reviews highlight thorough cleanup, careful site management, and consideration for living spaces and pets during projects.
- Pricing and value: Customers describe fair or reasonable pricing given the scope and quality of work, with some noting a transparent, detail-driven estimate process (including written estimates and communication about costs).
- Subcontractors and network: A number of projects benefited from Terry leveraging a network of trusted subcontractors to complete specialized tasks and keep timelines.
- Overall likelihood of repeat business and referrals: Positive experiences commonly lead to repeat use and strong recommendations to others in the DMV area.
- Notable negative feedback: There are a few outlier reviews—one alleging inappropriate conduct when requesting a quote, and another extremely negative claim labeling the company a scam. These represent isolated opinions and are not consistent with the majority of feedback.
Not specified in the reviews; siding materials are not mentioned.
Excellent
Prompt communications and on-time scheduling
Pricing/estimates concerns and a few reviews alleging scam or unethical behavior; delays mentioned in at least one project
Not mentioned
Excellent
Pricing described as fair/reasonable with good value for money
No maintenance tips mentioned
33 W Franklin St #307, Hagerstown, MD 21740, USA
684 Pennsylvania Ave #2A, Hagerstown, MD 21740, USA
9813 White Hall Rd, Hagerstown, MD 21740, USA