Metro Builders Tampa Bay

Summary of customer experiences for Metro Builders (roofing, gutters, and related services):

- Overall, experiences are largely positive, with many customers citing quick responsiveness, professional conduct, clear communication, and thorough workmanship. Several reviews note smooth coordination with insurance, fast quotes, and rapid project completion. Several customers specifically praised staff such as Riley, Chris, Wendy (office), and Rick, and described the work as high quality with reliable post-job cleanup. Several reviews also mention feeling that the process was professional, transparent, and potentially less stressful than expected for a roof replacement.

- Notable strengths highlighted:
- Prompt quotes and on-site assessments (e.g., estimate provided next day).
- Fast project execution, including roofs completed in a single day and crews working long hours to finish quickly.
- Professional communication and responsiveness from office and field staff.
- Strong insurance coordination and provision of necessary documents for claims.
- Positive perceptions of workmanship and final appearance (roof looks good; ready for hurricane season).

- Reported concerns and negative experiences:
- One review described damage to siding during roofing work and noted a lack of assistance or accountability for repair.
- At least one customer reported inadequate debris containment and cleanup, including debris and Styrofoam affecting multiple neighboring properties and a vehicle, with claims of insufficient protection for nearby items (e.g., AC units) and safety/cleanup issues as work proceeded.

- Practical considerations for potential customers:
- If siding is involved, confirm the scope of work and potential impacts on siding and how damage would be addressed.
- Discuss debris containment, site protection, and cleanup expectations up front.
- Verify written estimates, timelines, and documentation supplied for insurance claims.
- Consider requesting references and specifics on who will be the point of contact (e.g., Riley, Chris) and how communication will be handled throughout the project.