Merritt Roofing and Construction Inc

- Overall sentiment is mixed. Some customers praise workmanship, knowledge, and competitive pricing, while others report poor communication and post-service issues.
- Communication and scheduling: frequent complaints about lack of advance notice before arrival; one account described workers entering a fenced yard without notice, and several reviews noted no follow-up after visits or attempts to reach the company for estimates or service.
- Estimates and billing: several reviews mention difficulty obtaining estimates or responses to calls about estimates (waiting times of weeks in one case). There is also inconsistency between cash deals and invoicing noted by a customer.
- Work quality and outcomes: positive experiences cite excellent metal roof installations, screen porch work, and overall professionalism. Some negative experiences involve leaks or unfinished/unsatisfactory results requiring multiple visits and ongoing outreach from the customer.
- Trust and accountability: a few customers report lack of responsiveness and difficulty in getting issues resolved; one account alleges the owner is rude and does not stand behind the work, with another noting they were told they didn’t install a project despite paperwork.
- Practical takeaways for potential customers: expect variable communication and follow-up; confirm payment terms and receive clear, written estimates; clarify post-service warranty/support expectations; ask for a detailed schedule and a point of contact for service concerns.