Merillat Roofing

Overall, experiences with Merillat Roofing are mixed but largely positive, emphasizing professionalism, reliable communication, and hands-on support through storms and permits, with some notable exceptions.

Key practical details noted by customers:
- Quick estimates and proactive permit handling; assistance with financing in some cases.
- Timely roof replacement or repair with cleanup and final inspection follow-up.
- On-time service, professional crews, and careful site protection; many reviewers praised courteous, responsive staff (notably Brian Cook and Tina).
- Strong communication and ongoing support during and after projects; some reviews highlighted repairs or adjustments completed rapidly after issues were reported.
- Good experiences coordinating with insurance and handling complex, multi-month storm repairs; several customers expressed gratitude for the company’s empathy and perseverance through difficult situations.

Positive outcomes highlighted:
- High-quality final results and aesthetically pleasing roofs/siding repairs.
- Clean job sites, property protection during work, and willingness to keep customers updated with progress.
- Consistent, fair pricing and dependable workmanship; referrals from neighbors and repeat business noted.

Negative or mixed feedback:
- A minority reported poor material quality or defects with limited responsiveness to issues; one reviewer described the owner not returning calls regarding a defect.
- A few accounts mentioned prepayments before work began leading to delays or unsatisfactory communication; others referenced long-standing disputes or unresolved problems with past projects.
- Some reviewers cited issues like nails left in yards, permits not being signed, or perceived gaps in post-installation follow-up.

Bottom line for potential customers:
Merillat Roofing appears capable of handling roofing and siding projects with strong project management, prompt communication, and reliable final results, especially in storm-damage scenarios. However, prospective customers should verify material quality, confirm warranty and post-installation support, and clarify permit and payment terms upfront to avoid potential disputes.