M&D Construction

- Overall, experiences with M&D Construction are mixed, with strong praise from some customers and persistent dissatisfaction from others. Several projects were completed to a high standard, while many reviews highlight communication and scheduling problems.

- Positive experiences frequently cite high-quality workmanship and professionalism on specific projects (e.g., bathroom remodels with tile work and fixtures, decks, painting, siding, and long-term rental-property work). Ruben (and Rueben as lead estimator) and the general team are repeatedly mentioned in favorable terms for responsiveness and quality.

- Notable negative patterns include: deposits paid with no start date or delayed work; repeated missed or rescheduled appointments; calls and emails not returned; multiple excuses given for delays; and a perception of inconsistent follow-through on contracted work.

- Several customers report post-project issues or damages attributed to work (e.g., leaks after roofing; HVAC refrigerant issues or copper-line damage) and disputes over contract scope versus billed work, sometimes requiring out-of-pocket fixes or escalation.

- Communication challenges are a recurring theme: difficulty obtaining timelines, status updates, or written confirmations; language-barrier concerns noted in at least one case; inconsistent contact with project managers or office staff (Tyler, David, Patti mentioned in various contexts).

- Timeline patterns range from timely, thorough execution to extended delays spanning weeks to months, with some customers ultimately hiring alternate contractors after frustration with scheduling and responsiveness.

- Practical considerations for potential customers:
- Obtain a detailed, itemized written contract with a clear start date and timeline.
- Confirm who will be your primary point of contact and how to reach them (and expected response times).
- Clarify payment terms, deposit handling, and refund policies.
- Discuss post-completion follow-up, warranties, and responsibility for any after-work issues (e.g., leaks, HVAC impacts).
- Check references and recent project outcomes, noting that experiences appear to vary by project type and personnel involved.