Martin & Sons Roofing

Customer experiences with Martin & Sons Roofing in Newport News are generally positive and describe a consistent pattern of responsiveness, clear communication, and thorough workmanship across roofing, skylight, and siding projects.

Key practical details cited by customers:
- Response and scheduling: prompt responses to leaks and storm damage; quick estimates and scheduling; many projects started or completed within a day or promptly after inspection.
- Project management and communication: dedicated contacts (examples include John, Harrison, Landon, Avery, Earl) who explain processes clearly, answer questions, and coordinate with insurance adjusters; guidance on color selection and options without pressure.
- Work quality and efficiency: skilled crews completed roof replacements, skylight work, and siding repairs with attention to detail; several projects completed in one day; use of proper methods (e.g., plywood replacement, ice and water shield, metal roofs in some cases).
- Cleanup and site impact: thorough cleanup with magnet checks for nails; careful protection of landscaping, decks, and even pools; minimal disruption to neighbors in many cases.
- Insurance and permits: experienced handling of insurance claims and adjusters; provision of detailed estimates and necessary permits; ensuring work meets codes and county requirements.
- Warranties and follow-up: strong warranties on work and post-completion inspections to verify quality and address any issues; quick follow-up if problems arose.
- Additional services and consistency: experience includes related work such as gutter guards and interior repairs when needed; multiple customers note consistent, reliable service across different projects (roofs, skylights, siding).
- Overall impressions: customers frequently report honest, straightforward communication, reliable scheduling, quality results, and willingness to go above and beyond (e.g., coordinating with insurers, protecting property, revisiting to ensure satisfaction).

In summary, potential customers can expect prompt responsiveness, clear project guidance, professional workmanship, careful site protection and cleanup, proactive coordination with insurance, and post-job follow-up when considering Martin & Sons Roofing for roofing, skylight, or siding needs.