Los Gatos Roofing

Overall, reviews describe Los Gatos Roofing as professional, responsive, and focused on quality, with many customers repeating the company for multiple projects and praising clear communication and thorough cleanup.

- Quoting and decision process: customers report respectful, non-pushy quotes; they are given time to evaluate options; quotes are competitive and include explanations of product options, pros/cons, and warranties.

- Project management and coordination: project managers mentioned frequently (e.g., Dave Burt, Bret Borbons, Juan, Jon Fletcher, Craig) who provided education, kept communications timely, and coordinated with other trades (skylight installers, attic insulation firms) and scheduling.

- Quality and workmanship: roofs and installations are described as high quality with attention to detail; crews are said to be skilled and professional; projects often completed on time or ahead of schedule; cleanups are highlighted as thorough; some notes mention improvements such as repainting exterior areas and installing/aligning gutters and flashing.

- Customer service and experience: several reviewers emphasize helpful, personable service and responsiveness; accommodations were noted for special circumstances (e.g., owner with advanced dementia) and strong follow-up after completion.

- Warranty and defect handling: reviewers report confident handling of warranty issues and manufacturer coordination when defects or issues arise; in some cases the company managed replacements or repairs under warranty.

- Practical considerations cited: the firm educates customers on roof options, includes timing for attic insulation upgrades when switching to new roof types, and provides guidance to ensure proper installation and long-term performance.

- Cautionary note: one long-ago review describes a negative experience from a patio roof repair ten years earlier, alleging incorrect ply installation, insulation issues, water damage, and delays in pricing; the reviewer later replaced the shake roof with a composite roof, noting the insulation upgrade was needed. This contrasts with the predominantly positive feedback and is presented as a single historical incident.

- Overall recommendations: many reviewers state they would highly recommend LG Roofing and would work with them again for future projects.