Lone-Star Roof Systems

The reviews for Lone-Star Roof Systems (roofing work) paint a largely positive picture, with Gustavo (Gus) frequently highlighted as a responsive, professional point of contact who communicates clearly and promptly. Customers appreciate thorough inspections (often combining drone reviews with in-person roof checks) and detailed, photo-backed quotes delivered quickly. The overall process is described as smooth—contracting, scheduling, and navigating permits or county inspections—often with coordination for renters and timely updates via texts or progress photos.

Many projects are completed efficiently, sometimes in a single day by a sizeable crew, followed by thorough site clean-up (including nail removal) and, when needed, a follow-up touch-up the next day. The workmanship is commonly described as high quality and guaranteed, with customers noting careful attention to protecting landscaping and property. Several reviews mention fair or reasonable pricing and Gus’s ability to explain materials and options, contributing to confidence in the work. Positive outcomes include multiple roofs completed for the same client, compliments from neighbors, and long-standing customer relationships (one reviewer cites seven years of work with the company).

A recurring positive theme is responsive customer service, including proactive updates, documented inspections, and clear communication throughout the project. There are, however, isolated negative notes: one reviewer warns of what they describe as “insurance scam” marketing practices and urges caution; another emphasizes the importance of not relying on aggressive or misleading outreach.

Practical takeaways for potential customers:
- Expect a dedicated point of contact (Gus) who emphasizes quick quotes, clear explanations, and ongoing updates.
- Inspections often include both drone checks and hands-on roof reviews, with detailed photos/plans in the bid.
- The team aims for on-time, efficient execution, typically finishing in one day, with thorough site cleanup and a post-work touch-up as needed.
- Documentation, permits, and coordination with homeowners or renters are commonly managed by the company.
- Pricing is generally described as fair, with transparent communication about materials and options.
- Most customers report high satisfaction with workmanship and follow-through, though caution is advised regarding marketing approaches mentioned in at least one review.