Modern Exteriors
13321 Tobacco Rd Building 2, El Paso, TX 79938, USA
- Services cited: roofing replacement/repair, drywall and paint repairs, minor repairs around garage areas, general remodeling and repair work; several reviews note assistance with insurance claims and providing project updates (emails, texts, photos).
- Positive themes: high-quality workmanship, thorough attention to detail, professionalism, and clean job sites; friendly, responsive communication; reasonable pricing; work completed within expected timelines in some cases; some reviewers would hire again.
- Noted strengths by customers: punctuality and dependability in many reviews; ability to manage insurance claim processes; clear communication about plans and progress; quality results on roofs and interior repairs.
- Common concerns and negative experiences: some customers reported unreliability (missed appointments for roof evaluations and no follow-up calls); a few stated they would not recommend the company; one reviewer claimed they did not want to provide a quote after contact; a claim of false advertising involving a house photo and a contractor's involvement; a report that roof work led to tar leakage causing lawn damage with no follow-up to fix; one reviewer described overall poor experience.
- Mixed outcomes on trust and advertising: isolated allegations about using a property in advertising without consent and questions about a specific contractor’s claims.
- Practical takeaways for potential customers: verify scheduling and expected timelines in writing; confirm whether the company handles insurance claims and what is covered; request a detailed written estimate and scope of work; ask for references and recent project photos; discuss guarantees or warranties and any potential impacts on surrounding property (e.g., landscaping) before starting.
Not mentioned
Excellent
Not specified
Unreliability/no-shows and poor follow-up; some complaints of misrepresentation/false advertising.
Not mentioned
Good
Reasonable prices and good value for money.
No maintenance tips mentioned.
13321 Tobacco Rd Building 2, El Paso, TX 79938, USA
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