Pro Home Improvement
1640 E 9 Mile Rd, Ferndale, MI 48220, USA
- Overall, experiences are mixed. Many customers report positive outcomes with Lighthouse Exteriors, including efficient staff, professional service, thorough communication, and high-quality results on siding, roofing, gutters, and stamped concrete.
- Positive notes frequently mention specific team members by name (e.g., Ernie, Tayler, Eric, Debbie, Seth, Kyle, Yousseff, Brendon, Richelle) and praise for attention to detail, problem-solving, and keeping customers informed with updates, photos, and clear explanations.
- Several customers describe projects completed promptly and with strong craftsmanship (siding replacements, roof/gutter work, patio installations, stamped cement), and some emphasize the company’s care for safety and long-term health considerations in roofing projects.
- A recurring theme of strong customer care and post-project support appears, including willingness to revisit issues, fix problems, and provide guidance even when customers choose another contractor.
- Negative experiences are present. At least one customer reported sloppy concrete work and persistent cracks with little or no response from the company afterward, leading to a recommendation not to use Lighthouse Exteriors. Some reviews also indicate issues with subcontractors or communication problems affecting the overall experience.
- Some reviewers noted improvements over time, including transitioning from prior negative feedback to highly positive assessments after the company addressed issues and delivered satisfactory results.
- Potential customers should consider the scope of work (siding, roofing, gutters, concrete) and inquire about subcontractors, follow-up practices, and post-project support, as experiences can vary by project and team.
Hardboard siding
Excellent
Prompt and timely; communication and projects completed efficiently
Some reviews mention slow responses or lack of follow-up; some mention issues with subcontractors or third-party work affecting the project
Not mentioned
Excellent
Not discussed
No maintenance tips mentioned
1640 E 9 Mile Rd, Ferndale, MI 48220, USA
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