Liberty Home Improvement South, LLC

(4.2)
32 reviews
+1 337-255-9165

Liberty Home Improvement South, LLC Reviews

- Services performed include vinyl siding installation, screen rooms, patio covers, awnings, carports, windows, and porch-related work; several projects involved reworking entry doors or porches and upgrading exterior features.

- The quality of workmanship is praised by many customers, with notes that siding and window work look great, the screen rooms and patio covers are well-made, and materials used are described as strong or high quality.

- On-site conduct and cleanup are frequently described as professional and neat, with several reviews noting crews were courteous and left work areas clean.

- Timeliness and speed of work vary: some jobs were completed quickly (e.g., a patio cover done in one day; certain projects completed within a few weeks), while others experienced delays related to material lead times (cedar shakes, siding materials) or scheduling.

- Pricing is noted as competitive by some customers (quotes lower than others) and several reviewers express satisfaction with value for money; however, there are references to delays and disputes that affected perceived value in a few cases.

- Communication and responsiveness are mixed: some customers report frequent on-site presence by Chris and regular updates, while others report difficulty reaching the company, unanswered calls, or long delays in callbacks. In at least one instance, a refund was promised on a recorded line but allegedly not issued, with legal involvement cited.

- Warranty and post-sale service experiences are inconsistent: one case mentions a warranty/refund dispute with a police case number; other reviews indicate satisfactory follow-through for repairs or adjustments after installation.

- Personnel mentioned positively include Chris (owner) and crew members such as Steve, John, and AJ, who are repeatedly described as professional, knowledgeable, and courteous. One negative review explicitly accuses the owner of dishonest practices and mentions unfulfilled promises.

- Some reviews indicate repeat business or strong recommendations to friends, suggesting satisfaction with the end results for those customers.

- A few reviews reference advertising (e.g., Channel 10) as influencing perceptions, with some customers questioning reliability based on marketing.

- Overall, customer experiences range from highly positive workmanship and professionalism to significant concerns about communication, reliability, and warranty handling; potential customers should seek clear written agreements on scope, timing, warranties, and post-installation support, and consider following up promptly for any promised adjustments or refunds.

Summarized by ChatGPT

Additional Information

🏗️ Common Materials

Vinyl siding,Cedar shake/shingle siding

Quality Rating

Good

⏱️ Response Time

Mixed: some reviews mention prompt response and on-time appointments, while others report no return calls or long delays (including months).

📝 Common Complaints

Poor communication / not returning calls,Failure to honor warranty or refunds,Significant delays or long wait times,Inconsistent or questionable customer service

🛡️ Warranties Offered

Warranty was mentioned on a patio repair (under warranty), but the reviewer claims it was not honored.

👥 Customer Service Rating

Good

💰 Pricing Feedback

Pricing is generally viewed as good value; several reviewers note competitive or lower pricing and good value for money.

🔧 Maintenance Tips

No maintenance or repair tips mentioned.

Location

Other Siding Repair Services in Lafayette