Legacy Restoration, LLC

Customer experiences with Legacy Restoration are largely positive regarding the initial process and workmanship. Reviewers frequently highlight clear guidance from sales and project managers (e.g., Trevor Nystrom, Matt Higbee, Adam Lesteberg, Austin Nelson) and a crew that communicates well, performs solid roofing work, and cleans up thoroughly. Installations are described as efficient—often completed in one day—with careful debris removal, tarps around the work area, and attention to safety on steep roofs. Many customers also note that Legacy helps navigate insurance claims for hail damage, providing direct contact options and steady support throughout the process. Overall, the team is portrayed as professional, respectful, and customer-focused, with strong follow-through on estimates, scheduling, and coordination.

There are also downsides noted by some customers. Post-install issues include insurance payout delays or miscommunications, with several reports of ongoing attempts to reach Legacy that go unanswered for weeks or months. Some comments mention intrusive sales approaches (e.g., walking through yards) and, in one case, unprofessional behavior by a company vehicle driver. While overall favorable, these experiences suggest potential customers should clarify post-install follow-up timelines, insurance coordination expectations, and access during sales visits to avoid surprises.