Capitol Improvements Washington DC - Roofing | Siding | Doors
1015 15th St NW #635, Washington, DC 20005, USA
- Overall impression: Feedback is mixed. Many customers praised workmanship, professionalism, and the ability to complete exterior projects (siding, roofing, windows, doors, decking) with attention to detail, while others reported communication gaps, scheduling delays, and incomplete follow‑through.
- Projects and outcomes:
- Siding: Several positive notes on quick, clean installations and good results; one customer cited a smooth process with an estimate on 7/22 and completion by 8/12, and another highlighted a clean job site.
- Roofing: Multiple testimonials describe smooth roof replacements with careful handling of the property and high satisfaction with the outcome.
- Windows/doors: Appreciations for quality workmanship and helpful reps (e.g., Issac, Dee, Martha); some negative notes about caulking, trim, and a door that wouldn’t lock, along with delays and miscommunications about door delivery.
- Decks: A strong positive experience transforming an outdoor space, with praise for the crew’s effort and professionalism.
- Cleanup: Mixed reports—some say no mess was left behind, others report incomplete cleanup or exposed materials after work.
- Staff and interactions:
- Frequently praised: Marcos (on-site or project lead), Martha (rep who guided the process), Dee Sims (sales/input), Ron Oden (helpful), Ben (assistance with problems), Armani (professionalism). Customers appreciatively note clear communication, courtesy, and thorough explanations.
- Negative or problematic: One reviewer described a rude interaction with Brittany; another cited inconsistent marketing/phone numbers and unresponsive management, contributing to frustration.
- Scheduling, pricing, and logistics:
- Timelines: Some projects completed within or close to promised windows; others experienced delays due to holidays, shipping issues, or miscommunications.
- Pricing and value: Several reviews note competitive pricing and good value for the quality, while at least one comment suggests you get what you pay for and some customers felt higher expectations could be met with better service.
- Communications: A common theme is inconsistent or fragmented communication, including multiple phone numbers and difficulty reaching the main office.
- Practical takeaways for potential customers:
- Confirm a single point of contact and the main office number to avoid confusion.
- Set clear expectations for cleanup, trim/caulking details, and any door hardware work.
- Ask for a detailed timeline and status updates, especially for multi-day projects, to avoid delays.
- Verify installation specifics (e.g., door type, shipment timing) and post-install follow-ups for any touch-ups or fixes.
Siding materials not specified in reviews
Excellent
Not specified
Communication issues and delays; unresponsiveness; incomplete cleanup after work; inconsistent contact information
Not mentioned
Good
Competitive pricing with good value for money; some concerns about service delays or consistency
None mentioned
1015 15th St NW #635, Washington, DC 20005, USA
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